iCX is a cloud-based omnichannel contact center solution that orchestrates customer interactions across all channels, presenting them in a single user interface.
Easily communicate with your customers and prospects using a variety of channels including voice, webchat, social media, messaging apps, and more.
Waiting for agent availability can be just as frustrating across digital channels as it is during phone calls. With iCX, you can allow your customer’s to requests calls from your organization, eliminating their need to wait in the queue.
iCX VoC features allow the capture, storage, and analysis of customer satisfaction feedback across an array of channels. Through both manual sentiment collection and automated survey responses, iCX can deliver a complete view of your customer’s satisfaction.
With multisite agent presence and a single database for agent resources and customer data, iCX makes agent collaboration across territories simple.
Whether you'd like to host your iCX contact center on-premises or in the cloud, Interactcrm provides flexible deployment options to meet your needs.
Layer iCX over your existing PBX system to create a complete communications platform for your contact center users.
Simplify both the agent and supervisor experience thanks to an easy-to-use interface that streamlines communication and oversight.
Becuase iCX was built with stand alone modules, you can add communication channels and functionality as your business needs arise.
Track performance of your contact centers across channels, queues, agents, outcomes, and more using iCX's advanced multichannel reporting options.